Member Spotlight 31

otterbein north shore senior lifestyle community

9400 North Shore Blvd.
Lakeside-Marblehead, OH 43440
419-798-8203
Robin Small, Director of Marketing
rsmall@otterbein.org
www.otterbein.org
Hours: 
24/7
Business office: 9:00am-5:00pm 

Chamber questions

​1. Tell us about your company culture.
We are a continuing retirement community which means that we have all levels of care for people 55 years and above- Independent Living to Nursing. 

2. Tell us about organizations/charities that you are passionate about.
Music and Memory (Dementia Support) Lakeside Chautauqua and United Methodist Church. 

3. What 3 business tips can you share with others?
  •  Care for your customer- not only physical care, but the holistic well-being.
  • Care for your employees- Make your company's mission the "Why" for the reason they work there.
  • Relationships are the heart of sales and successful customer service.